Cancellation and Refunds

At Elegance Global IT Services Private Limited, we are committed to offering high-quality digital solutions across web development, IT consulting, mobile apps, and professional training. This policy outlines our guidelines for cancellations and refund requests.

1. Service Cancellation

Web & Mobile App Development Projects

• Clients may cancel a project anytime by providing written notice via email.
• If cancelled before work begins, a full refund is possible.
• If cancelled after work has started:
  • A partial refund will be processed based on work completed and hours spent.
  • Any delivered modules or designs will be retained by the client and billed accordingly.

IT Consulting Services

• Consulting sessions cancelled with at least 48 hours’ notice may be rescheduled or refunded.
• No refund will be given for no-shows or cancellations within 24 hours of the session.

IT Training Programs

• Cancellations made at least 2 days before the start date will be refunded fully.
• Cancellations within 2–4 days of training will receive a 50% refund.
• No refund will be issued if cancelled within 24 hours of the training start or after it has begun.
• Substitute participants can be nominated in place of cancellation (if applicable).

2. Refund Policy

• Refund requests must be submitted in writing within 15 days of the transaction or service delivery.
• Refunds may be approved under the following conditions:
  • Non-delivery of service due to internal issues.
  • Technical failure or defect that cannot be resolved reasonably.
  • Client has not yet received any working product, codebase, or training session.

Non-Refundable Conditions

• Completed milestones, sessions, or services rendered as per the contract.
• Customized training or consulting services delivered successfully.
• Any delay or issue caused due to client-side inaction or communication gaps.
• Third-party software, tools, or platform subscriptions purchased on behalf of the client.

3. How to Request a Cancellation or Refund

4. Refund Processing

• Once approved, refunds will be processed within 7–10 business days.
• The amount will be returned via the original payment method.
• Processing time may vary depending on the payment gateway or bank.

5. Dispute Resolution

If you're unsatisfied with a service or decision, we encourage open dialogue. Please contact us for resolution before escalating through legal or third-party channels.

Note: Elegance Global IT Services Pvt. Ltd. reserves the right to update this policy at any time. Clients will be informed of major changes through official channels.